NEUFORM 8 Week Challenge Terms and Conditions
Last updated: 17 September 2026
These Terms and Conditions apply to the NEUFORM 8 Week Challenge operated by Chontel Pty Ltd trading as NEUFORM, ABN 76 625 118 854.
By purchasing, accessing, joining, using or participating in the NEUFORM 8 Week Challenge, you agree to these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not purchase, access, join, use or participate in the Challenge.
1. Definitions
In these Terms:
NEUFORM, we, us or our means Chontel Pty Ltd trading as NEUFORM, ABN 76 625 118 854.
App means the NEUFORM mobile app, available through the Apple App Store and Google Play.
App Subscription means your own paid subscription to the App. You buy it separately from the Challenge. See section 5.
Australian Consumer Law or ACL means Schedule 2 to the Competition and Consumer Act 2010 (Cth).
Challenge means the NEUFORM 8 Week Challenge, Cohort 2.0, as described in section 3. It does not include the App Subscription.
Challenge Period means Prep Week plus the 8 weeks of the Challenge, on the dates in section 6.
Content means all materials provided by NEUFORM, including meal plans, recipes, macros, training programs, videos, recordings, seminar content, educational resources, PDFs, app content, forum content, written guidance, graphics, text, images, templates and other materials.
Meal-Plan Chat means the private in-app chat with the Nutrition Coach, for questions about your meal plan only. See section 19.
NEUFORM Support means support for App, account, billing, subscription and access problems, by email at support@neuform.au. See section 19.
Nutrition Coach means the NEUFORM nutrition coach who builds your starting meal plan and reviews your Weekly Nutrition Evaluation. At the date of these Terms, this is Sam Duncan. NEUFORM may use another qualified nutrition coach if needed.
Participant, you or your means any person who purchases, accesses, joins, uses or participates in the Challenge.
Pre-Screen means the online form you complete after purchase. It collects the health, goal and food information the Nutrition Coach needs to build your starting meal plan.
Prep Week means the week before Day 1 of the Challenge, when your starting meal plan is delivered.
Weekly Nutrition Evaluation means the weekly digital form described in section 7.
2. Eligibility
The Challenge is available to people aged 18 years and over only.
By purchasing or participating in the Challenge, you confirm that:
a. you are at least 18 years old;
b. all information you provide to NEUFORM is true, complete, accurate and not misleading;
c. you are physically and mentally capable of participating in a nutrition and training challenge;
d. you are responsible for obtaining medical clearance before participating; and
e. you understand that the Challenge is not a medical, dietetic, psychological, emergency or clinical health service.
NEUFORM may refuse, pause, modify, suspend or cancel your participation if we reasonably believe the Challenge is unsuitable, unsafe or outside our scope for you. If we do this for a reason that is not your breach of these Terms, we will refund you as set out in section 9.
3. What the Challenge Includes
When you buy the Challenge, you receive the following for the Challenge Period:
a. a personalised starting meal plan, built by the Nutrition Coach from your Pre-Screen answers, designed to be followed for at least the first 7 days;
b. personalised calorie and macro targets;
c. access to the NEUFORM recipe and ingredient library in the App, so you can build your own meals and days within your targets;
d. the Weekly Nutrition Evaluation each week of the Challenge, reviewed by the Nutrition Coach (see section 7);
e. Meal-Plan Chat with the Nutrition Coach, for questions about your meal plan (see section 19);
f. the Challenge training programs;
g. nutrition and training education, including recorded seminars and Challenge resources;
h. progress-tracking tools in the App, for you to record and review your own progress;
i. access to the Challenge community forum; and
j. NEUFORM Support for App, account, billing and access problems.
Live sessions are an extra, not a promise. Chontel and Sam may run live chats, livestreams or live question sessions during the Challenge. These are not part of what you buy. We do not promise how many there will be, or when. Recorded seminars and Challenge resources are provided.
App access is not included. You need your own active App Subscription to see and use the Challenge in the App. This is a separate payment. See section 5.
What the Challenge does not include is set out in section 4.
Changes to the Challenge. NEUFORM may change the format, timing or delivery of any part of the Challenge, or substitute equivalent content, where this is reasonably needed for safety, legal compliance, a supplier or platform change, or to improve the Challenge, provided the change does not materially reduce what you receive under this section 3. If NEUFORM needs to make a change that does materially reduce what you receive, we will tell you by email or in-app notice, and you may cancel and receive a refund of the part of the Challenge you have not received, as set out in section 9. Nothing in this paragraph removes your rights under the Australian Consumer Law.
4. What the Challenge Does Not Include
The Challenge gives you the plan, tools, education, community and support described in section 3. You are responsible for completing and tracking your Challenge.
The Challenge does not give you individual daily coaching or monitoring. To be clear:
a. Nobody at NEUFORM watches your dashboard, workouts, steps, meals or activity each day.
b. If you miss a workout, do not log your meals, miss your steps or take several days away, we will not automatically contact you. You do not need to report it. Reset and continue.
c. The tracking tools in the App are for you to record and review your own progress. Recording your progress in the App does not mean a coach is monitoring it.
d. Your nutrition is reviewed weekly, through the Weekly Nutrition Evaluation. It is not reviewed daily.
e. You do not automatically receive a completely new meal plan each week. Changes happen weekly, through the Weekly Nutrition Evaluation, where the Nutrition Coach decides they are appropriate.
f. Meal-Plan Chat is for questions about your meal plan. It is not a general conversation channel, a daily accountability channel or a lifestyle coaching service.
g. The Challenge is not one-to-one personal training, one-to-one coaching or a medical, dietetic or psychological service.
What accountability means in the Challenge. Accountability comes from the program, the tracking tools, the Weekly Nutrition Evaluation, the education, the community, your access to support and your own commitment. It does not mean a coach watches your dashboard and chases you when something is missed.
If you need help, you must reach out. Section 19 tells you where to go.
5. NEUFORM App Subscription (a separate payment)
The Challenge is delivered inside the App. To take part, you must hold your own active App Subscription for the whole Challenge Period, including Prep Week.
The App Subscription is separate from the Challenge. It is a second payment. The Challenge price in section 8 does not include it. You buy the App Subscription directly through the Apple App Store or Google Play, on their terms, at the price shown there. It renews automatically until you cancel it in your App Store or Google Play account. NEUFORM does not process that payment. Refunds of the App Subscription are handled by Apple or Google under their rules, not by NEUFORM.
Check before you buy. Before you buy the Challenge, make sure you are willing to hold an App Subscription for the Challenge Period.
If you do not hold an App Subscription, you will not be able to see or use the Challenge content in the App. This is not a fault in the Challenge, and it does not entitle you to a refund of the Challenge price unless the Australian Consumer Law gives you that right.
If your App Subscription ends or lapses during the Challenge Period, you lose access to the Challenge content in the App until you restore it. The Challenge Period does not pause or extend.
If you already hold an App Subscription, you do not need another one.
For subscription, billing or App access problems, contact NEUFORM Support at support@neuform.au.
6. Challenge Dates and Access Period
Cohort 2.0 runs on fixed dates for everyone:
a. Prep Week starts on Friday 2 October 2026. Your starting meal plan is delivered during Prep Week.
b. Day 1 of the Challenge is Friday 9 October 2026.
c. The Challenge runs for 8 weeks and ends on Thursday 3 December 2026.
Your access runs from the day we give you access to the Challenge content until the end date in (c), unless NEUFORM agrees otherwise in writing. Access is not a rolling 8 weeks from your purchase date.
To receive your starting meal plan, you must complete the Pre-Screen. If you complete the Pre-Screen late, your meal plan will be late. If you delay completing the Pre-Screen, a Weekly Nutrition Evaluation or another required step, your access period does not extend because of that delay.
If you buy after Prep Week has started, you join the Challenge in progress. Your access still ends on the end date in (c). We do not extend your access or reduce the price because you joined late.
NEUFORM may extend access at its discretion. NEUFORM will extend access where the law requires it, or where section 9 or section 33 says so.
7. Your Meal Plan and the Weekly Nutrition Evaluation
Your starting meal plan. The Nutrition Coach builds your starting meal plan from the information you give in your Pre-Screen. It is designed to be followed for at least the first 7 days. It arrives during Prep Week, so you can read it, organise groceries, ask questions in Meal-Plan Chat and request corrections before Day 1.
After week one: two pathways. You choose one. You can move between them.
Pathway 1: the Nutrition Coach helps manage your plan. Keep following your meal plan. Each week, complete the Weekly Nutrition Evaluation and request any changes for the following week there. The Nutrition Coach reviews your evaluation and makes changes where appropriate. If you are happy with your plan, you can keep following it.
Pathway 2: you learn to manage your own nutrition. Use the nutrition seminars to learn calories, macros and meal planning. Then build or change your own meals in the App whenever you like, within your targets. If you want reassurance, ask the Nutrition Coach in Meal-Plan Chat to check whether you have done it correctly.
The Weekly Nutrition Evaluation. Each week of the Challenge, we send you the Weekly Nutrition Evaluation form around Thursday evening or Friday morning, Australian Eastern time. The Nutrition Coach reviews completed evaluations on Friday, so you can prepare and shop over the weekend. If your calories, macros or meal plan need adjusting, the changes are made for the following week. Your nutrition is reviewed weekly, not daily.
If you do not complete the Weekly Nutrition Evaluation in time for that Friday review, your plan is not reviewed that week. It will be reviewed the next week you complete it. Nobody will chase you for a missed evaluation.
Not included: unlimited one-to-one rewrites of your meal plan; a new personalised meal plan every week; daily review of your food logs; nutrition advice for a medical condition (see section 11).
8. Price, Payment and Stripe
The Challenge is offered with two payment options, both processed through Stripe at the website checkout:
a. Upfront: a single payment of $299 AUD; or
b. Payment plan: four (4) weekly payments of $80 AUD, totalling $320 AUD. The first payment is charged at checkout and the remaining three payments are charged automatically, once per week, to the payment method you provide. The payment plan total ($320 AUD) is higher than the upfront price ($299 AUD).
All prices are in Australian dollars unless stated otherwise.
The Challenge price does not include the App Subscription. The App Subscription is a separate payment you make through the Apple App Store or Google Play. See section 5.
Buying the Challenge does not start any recurring charge, other than the three remaining instalments if you choose the payment plan. The Challenge does not renew.
If you choose the upfront option, payment must be received before access is provided. If you choose the payment plan, access is provided once your first payment is received, and by selecting the payment plan you authorise NEUFORM and Stripe to automatically charge the remaining weekly payments to your payment method until the total is paid in full. You remain liable for all four payments regardless of whether you use, complete or stop participating in the Challenge.
If a payment plan instalment fails, is declined, is reversed or is not successfully received, Stripe may automatically retry the payment, and NEUFORM may suspend or withhold access to the Challenge until the outstanding amount is paid. Choosing the payment plan, or completing all four payments, does not entitle you to a refund except as required by law (see sections 9 and 10 below).
Payments are processed by Stripe, a third-party payment processor. By making payment, you authorise NEUFORM and Stripe to charge your selected payment method for the total amount shown at checkout.
You must provide current, complete and accurate payment information. You confirm that you are authorised to use the payment method provided.
NEUFORM does not store your full credit card or debit card details. Payment information is processed by Stripe in accordance with Stripe's own terms, privacy policy and payment processing systems.
You acknowledge that Stripe may process payment information, transaction information, fraud prevention information, device information and other information required to process and verify payments.
NEUFORM is not responsible for a bank fee, card fee, foreign exchange fee or payment hold that your own bank, card issuer or payment provider charges or applies. Where a payment problem is caused by Stripe or another provider outside NEUFORM's reasonable control, NEUFORM will work with you to resolve it, but is not liable for loss caused by that provider, except as the Australian Consumer Law requires.
If your payment is declined, reversed, disputed, refunded, charged back or otherwise not successfully received, NEUFORM may suspend or withhold access to the Challenge until the matter is resolved.
If you believe a payment has been made in error, please contact NEUFORM first at support@neuform.au. We can usually fix a payment error faster than a chargeback can. This does not limit any right you have to raise a dispute with your card issuer or bank.
If you initiate a chargeback or payment dispute, NEUFORM may provide Stripe, your card issuer, your bank or the relevant payment provider with evidence of your purchase, account access, use of the Challenge, acceptance of these Terms, communications, refund policy and any other relevant information.
If you make a chargeback or payment dispute that is fraudulent, or that you know is false, NEUFORM may recover from you the direct costs it reasonably incurs because of that dispute, such as the dispute fee charged by Stripe, where the law permits.
Third-party payment providers, including Stripe, may have their own terms, conditions, fees, dispute processes, eligibility requirements and privacy practices. NEUFORM is not responsible for the acts, omissions, errors, delays, outages, decisions or policies of third-party payment providers.
9. Refunds
Your Australian Consumer Law rights come first. Nothing in this section limits, excludes or changes any right you have under the Australian Consumer Law. If the Challenge is not delivered with due care and skill, is not fit for the purpose we told you it was for, or is not delivered within a reasonable time, you may be entitled to a remedy under the Australian Consumer Law, which may include a refund. See section 10.
No refund for change of mind. Apart from your Australian Consumer Law rights, NEUFORM does not refund the Challenge price if you:
a. change your mind;
b. do not use the Challenge;
c. do not complete the Pre-Screen or the Weekly Nutrition Evaluation;
d. do not follow the meal plan, macros, training program or guidance;
e. do not get the result you hoped for;
f. decide the Challenge is no longer suitable for you;
g. lack motivation, time or consistency, or your personal circumstances change;
h. have a technical problem caused by your own device, internet connection, software or login details;
i. do not hold, or stop holding, an active App Subscription;
j. miss a seminar, recorded session or community content; or
k. do not like the meal plan, recipes, training program, App, support, format or content.
Refunds when NEUFORM cannot deliver. If NEUFORM cancels the Challenge before Day 1, we will refund everything you have paid for the Challenge. If NEUFORM cancels or ends your participation for a reason that is not your breach of these Terms, or cannot deliver a material part of the Challenge for more than 7 days in a row for a reason within NEUFORM's control, we will refund the part of the Challenge price that relates to the part you have not received, calculated on a weekly basis, or offer you an equivalent replacement if you prefer. Refunds do not cover your App Subscription, which is a separate purchase from the App Store or Google Play.
Payment plan. If you choose the payment plan, you remain liable for all four instalments unless you are entitled to a refund under this section or the Australian Consumer Law.
How to ask for a refund. Email support@neuform.au with your full name, purchase details and the reason for your request. We will respond as soon as we can.
10. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For services, these include that the services will be provided with due care and skill, will be fit for any purpose you told us about, and will be provided within a reasonable time. For major failures with the service, you are entitled to cancel your contract with us and receive a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service fixed in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the service.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law, or any other law, that cannot lawfully be excluded, restricted or modified.
If you are a consumer in New Zealand, the Consumer Guarantees Act 1993 (NZ) applies to you, and nothing in these Terms limits your rights under that Act. If you live in another country, you may have rights under your local consumer law that we cannot exclude. Nothing in these Terms limits those rights.
11. Health, Medical and Scope Disclaimer
The Challenge provides structure, education, tools, personalised nutrition support and community for general health, fitness and body composition goals.
NEUFORM does not provide:
a. medical advice;
b. dietetic treatment;
c. psychological advice;
d. diagnosis;
e. treatment;
f. urgent health support;
g. emergency assistance;
h. individual healthcare services; or
i. any substitute for your own GP, accredited practising dietitian, psychologist, specialist, physiotherapist or other qualified health professional.
Your starting meal plan and Weekly Nutrition Evaluation are handled by the Nutrition Coach, a qualified nutrition professional. NEUFORM's team may include other nutrition and fitness professionals. NEUFORM does not employ a doctor or an Accredited Practising Dietitian, and the Challenge is not a medical or dietetic service. NEUFORM does not replace individual medical care, dietetic treatment, psychological care, diagnosis or treatment from your own health professionals.
Any information provided through the Challenge is for general health, fitness, nutrition, meal planning, lifestyle and educational purposes only.
You are responsible for seeking advice from your GP, accredited practising dietitian, psychologist, specialist or other qualified health professional before starting or relying on any NEUFORM guidance, especially if you have any medical condition, injury, pregnancy, breastfeeding status, history of disordered eating, medication use, allergy, intolerance, mental health concern or other health concern.
12. Medical Clearance and Higher-Risk Participants
You must obtain medical clearance before participating in the Challenge if you:
a. are pregnant;
b. are breastfeeding;
c. are trying to become pregnant;
d. have diabetes or blood sugar regulation issues;
e. have heart issues, blood pressure issues or cardiovascular risk factors;
f. have a diagnosed medical condition;
g. have a history of disordered eating or an eating disorder;
h. are taking medication that may be affected by diet, calories, weight loss, exercise, hydration or supplements;
i. have a current or past injury;
j. are recovering from surgery;
k. have a mental health condition that may be affected by diet, training, tracking, body composition goals or weight loss;
l. have a severe or life-threatening food allergy;
m. have been advised not to exercise, diet, restrict calories or lose weight; or
n. are unsure whether the Challenge is suitable for you.
Pregnancy and breastfeeding. If you are pregnant or breastfeeding, you must get clearance from your doctor or midwife before you start, and you must tell us in the Pre-Screen. The Nutrition Coach will not set a calorie deficit for a pregnant participant, and will take your breastfeeding status into account when setting your targets. If you become pregnant during the Challenge, stop following your calorie and macro targets, tell us through Meal-Plan Chat, and see your doctor or midwife before continuing.
Your confirmation. In the Pre-Screen you will be asked to confirm that you have obtained any clearance this section requires. We rely on your confirmation. We do not check it with your health professional.
NEUFORM may ask for written medical clearance from a qualified health professional before allowing you to start or continue.
NEUFORM may refuse, pause, cancel or modify your participation if we reasonably believe your circumstances make the Challenge unsuitable, unsafe or outside our scope. If we do this and it is not because you gave us false or incomplete information, we will refund you under section 9.
13. Participant Responsibility
You are responsible for:
a. ensuring the Challenge is suitable for you;
b. obtaining medical clearance before starting;
c. disclosing all relevant health information honestly and accurately;
d. updating NEUFORM if your health, injury status, medication, pregnancy status, breastfeeding status, mental health or other relevant circumstances change;
e. following advice from your own health professionals;
f. stopping immediately if you feel unwell, unsafe, dizzy, faint, injured, distressed, in pain or experience unusual symptoms;
g. seeking urgent medical help where required;
h. checking all meals, recipes, ingredients and training sessions for your own suitability; and
i. using your own judgment before applying any Challenge guidance.
You must not rely on NEUFORM as your only source of health, nutrition, training, medical or lifestyle advice.
14. The Pre-Screen and Your Information
You must complete the Pre-Screen and each Weekly Nutrition Evaluation honestly, accurately and completely.
NEUFORM uses the information you give to build your starting meal plan, set your calorie and macro targets, review your Weekly Nutrition Evaluation, and answer your Meal-Plan Chat questions. We do not use it to monitor your daily activity.
If you provide incomplete, inaccurate, false or misleading information, NEUFORM is not responsible for any issue, delay, loss, injury, harm or unsuitable guidance that results from that information.
If you fail to disclose allergies, intolerances, injuries, medications, medical conditions, pregnancy, breastfeeding, eating disorder history, mental health concerns or other relevant information, you participate at your own risk.
15. Meal Plans, Macros and Nutrition Guidance
NEUFORM may provide personalised meal plans, calorie targets, macro targets, recipes and nutrition guidance based on the information you provide.
Meal plans and nutrition guidance are designed to support general health, fitness, body composition and lifestyle goals. They are not medical nutrition therapy, dietetic treatment, diagnosis, clinical care or a substitute for personalised treatment from your own accredited practising dietitian or medical professional.
You are responsible for checking that any meal, recipe, ingredient, calorie target, macro target or nutrition guidance is suitable for you.
You must not follow any meal plan, calorie target or macro target if it conflicts with advice from your GP, dietitian, specialist, psychologist or other qualified health professional.
16. Allergies, Intolerances and Food Safety
You are responsible for checking all meals, recipes, ingredients, brands, food products, labels and preparation methods for:
a. allergies;
b. intolerances;
c. dietary restrictions;
d. choking risks;
e. food safety;
f. food storage;
g. contamination risks;
h. cross-contamination risks;
i. pregnancy or breastfeeding suitability;
j. medication interactions;
k. cultural, religious or personal suitability; and
l. suitability for your household.
NEUFORM is not responsible for any reaction, illness, injury, harm, loss or issue caused by your failure to check ingredients, food labels, preparation methods or suitability.
17. Training and Exercise Disclaimer
The Challenge may include training programs, exercise guidance, videos, instructions or related content.
You are responsible for exercising safely and within your own ability.
You must choose suitable weights, intensity, modifications, equipment, space, footwear, warm-ups, technique and recovery based on your own circumstances.
You must stop immediately and seek medical advice if you experience pain, dizziness, chest pain, shortness of breath, faintness, unusual symptoms, injury, distress or if you feel unsafe.
NEUFORM is not responsible for injuries caused by unsafe exercise, poor technique, unsuitable equipment, unsuitable environment, ignoring pain or symptoms, failing to warm up, failing to modify exercises, overtraining, or failing to obtain medical or professional advice.
If you have a medical emergency, call your local emergency number. In Australia call 000. In New Zealand call 111.
Recreational services. The training programs are recreational services under section 139A of the Competition and Consumer Act 2010 (Cth). To the extent section 139A allows, NEUFORM excludes liability for death or personal injury caused by a failure to comply with the consumer guarantees in sections 60, 61 and 62 of the Australian Consumer Law in relation to the training programs. This exclusion does not apply to significant personal injury caused by NEUFORM's reckless conduct, and it does not apply to the nutrition parts of the Challenge or to anything other than the consumer guarantees.
18. No Guarantee of Results
NEUFORM does not guarantee any specific result, transformation, weight loss, fat loss, muscle gain, performance improvement, body composition change, health outcome, fitness outcome, confidence improvement or lifestyle outcome.
Your results may depend on factors including:
a. your starting point;
b. genetics;
c. age;
d. sex;
e. health status;
f. medical history;
g. medication use;
h. injury status;
i. adherence;
j. food tracking accuracy;
k. training effort;
l. sleep;
m. stress;
n. alcohol intake;
o. social commitments;
p. metabolism;
q. hormones;
r. lifestyle;
s. consistency;
t. honesty in check-ins;
u. whether you follow the plan; and
v. factors outside NEUFORM's control.
Testimonials, before and after photos, examples, case studies and previous participant results are examples only and are not guarantees that you will achieve the same or similar result.
19. Where to Go for Help
There are three places to get help. Each one does a different job.
Meal-Plan Chat (in the App). Use it for questions or problems directly relating to your meal plan: ingredient substitutions, quantities, unclear instructions, something incorrectly included, or checking whether a meal you built yourself has the right macros. Meal-Plan Chat is not for general conversation, daily accountability, updates about sleep, work stress, missed workouts or motivation, or general lifestyle coaching. Messages outside its scope may not receive a reply.
Weekly Nutrition Evaluation. Use it to request changes to your calories, macros or meal plan for the following week. See section 7.
NEUFORM Support (email). Use support@neuform.au for App problems, subscription and billing problems, access problems, refund requests and questions about these Terms.
Challenge forum. Use it for general Challenge questions and community support. Chontel and Sam may answer in the forum, but forum replies are not guaranteed.
Missed a workout, your steps or your nutrition? You do not need to report it. Reset and continue.
NEUFORM will make reasonable efforts to respond to Meal-Plan Chat messages and support messages during business hours, Monday to Friday, Australian Eastern time. Response times are not guaranteed.
Email and the App are the official communication methods for the Challenge. You are responsible for checking your email and in-app messages regularly during the Challenge Period.
Support is not available for emergencies, crisis situations, urgent medical issues, mental health emergencies, injury emergencies or safety issues. See section 20.
20. Not an Emergency Service
NEUFORM is not an emergency, crisis, medical, mental health or urgent support service.
You must not treat NEUFORM chat support, seminars, livestreams, meal plan updates, check-ins or community forum responses as urgent support.
If you feel unwell, unsafe, injured, distressed, at risk, or require urgent help, you must stop participating and contact emergency services or an appropriate qualified health professional.
In an emergency, call your local emergency number. In Australia call 000. In New Zealand call 111.
21. Seminars, Webinars and Livestreams
NEUFORM may provide seminars, webinars, livestreams, recordings or educational sessions during the Challenge.
These sessions are for general education, motivation, support and guidance only.
Any answers given during seminars, webinars or livestreams are general in nature unless NEUFORM clearly states otherwise.
You must not rely on seminar, webinar or livestream content as medical advice, dietetic treatment, psychological advice, diagnosis, treatment or individual healthcare advice.
NEUFORM may reschedule, cancel, replace, modify or remove seminars, webinars or livestreams where reasonably necessary.
You must not record, copy, download, reproduce, distribute, post or share seminars, webinars or livestreams unless NEUFORM gives written permission.
22. Community Forum
The Challenge may include access to a community forum or group.
You must use the community respectfully and lawfully.
You must not post, share, upload or send content that is:
a. abusive;
b. threatening;
c. harassing;
d. bullying;
e. discriminatory;
f. defamatory;
g. misleading;
h. offensive;
i. obscene;
j. sexually explicit;
k. unlawful;
l. spam;
m. promotional without permission;
n. harmful to other participants;
o. private or confidential information about another person; or
p. content that infringes another person's rights.
NEUFORM may monitor, moderate, remove or restrict community content at any time.
NEUFORM may suspend or terminate your access if you breach community standards.
You must not share private community content outside the Challenge.
23. User Content
You may upload, enter or submit information or content through the app or Challenge, including progress photos, weight, measurements, food logs, check-in answers, health information, injury details, comments, messages and community forum posts.
You retain ownership of your own user content.
By uploading or submitting user content, you give NEUFORM permission to use, store, review and process that content for the purpose of providing, managing, improving, personalising and supporting the Challenge.
NEUFORM will not use your before and after photos, testimonials, transformation results, private messages or progress updates for public marketing unless you provide separate written consent.
You are responsible for ensuring your user content is accurate, lawful and does not infringe the rights of any person.
24. Intellectual Property
All NEUFORM Content is owned by or licensed to NEUFORM.
You are given a limited, personal, non-exclusive, non-transferable licence to access and use the Content for your own personal Challenge participation. NEUFORM may end this licence if you breach this section 24 or section 29.
What you may do. You may save, print or screenshot your own meal plan, recipes, targets and training program for your own personal use, during and after the Challenge. You must not share them with anyone else.
What you must not do. Except as allowed in the paragraph above, you must not:
a. copy;
b. reproduce;
c. screenshot;
d. screen record;
e. download;
f. upload;
g. publish;
h. post;
i. share;
j. sell;
k. resell;
l. licence;
m. distribute;
n. give away;
o. modify;
p. adapt;
q. create derivative works from;
r. teach from;
s. use commercially;
t. provide to another person;
u. use for another business; or
v. allow another person to access
any NEUFORM Content, including meal plans, macros, recipes, workouts, videos, seminars, livestreams, app content, community content, PDFs, downloads, images, graphics, templates, plans or resources.
You must not share your login details with any other person.
A serious or repeated breach of this section may result in immediate suspension or termination of your access without refund, subject to your rights under the Australian Consumer Law. For a minor breach we will first ask you to stop.
NEUFORM reserves all rights to take legal action for unauthorised use, copying, sharing or distribution of its Content.
25. Account Security
You are responsible for keeping your login details secure.
You must not allow any other person to access your account.
You must notify NEUFORM immediately if you believe your account has been accessed without permission.
NEUFORM is not responsible for loss or damage caused by your failure to keep your account details secure.
26. AI Use
NEUFORM may use artificial intelligence tools to assist with administration, customer support, content preparation, meal plan creation, meal plan adjustments, check-in review, personalisation, analytics and internal operations.
AI tools may support the Challenge process, but they are not a substitute for medical, dietetic, psychological or professional health advice.
Participants remain responsible for checking information, using their own judgment and seeking advice from a GP or qualified health professional before relying on any health, nutrition, training or lifestyle guidance.
NEUFORM may review, adjust or override AI-assisted outputs where appropriate.
27. Third-Party Platforms
NEUFORM may use third-party platforms and service providers to operate, deliver, improve or support the Challenge, including Stripe (payments), the Apple App Store and Google Play (App Subscription), and the hosting, email, database, analytics, support and app-development providers listed in our Privacy Policy.
You acknowledge that third-party platforms may have their own terms, conditions, policies, technical requirements, outages, fees, data handling practices and limitations.
NEUFORM is not responsible for third-party platform outages, errors, delays, security incidents, account issues, payment issues, device compatibility issues, app store issues or service interruptions outside NEUFORM's reasonable control.
28. App Access, Technical Issues and Availability
NEUFORM will make reasonable efforts to keep the Challenge content available in the App during the Challenge Period. Access to the App itself depends on your App Subscription (section 5).
However, NEUFORM does not guarantee that the app, website, content, chat, community forum, videos, livestreams or third-party platforms will be uninterrupted, error-free, secure, available at all times or compatible with every device.
You are responsible for having:
a. a compatible device;
b. a stable internet connection;
c. up-to-date software;
d. correct login details;
e. access to your email account; and
f. an active App Subscription and any required App Store or Google Play account.
NEUFORM may perform maintenance, updates, bug fixes, upgrades or changes at any time.
NEUFORM is not responsible for missed workouts, missed check-ins, missed content, missed notifications, lost data, device issues, internet issues, software issues or third-party issues outside its reasonable control.
29. Suspension and Termination
NEUFORM may suspend or terminate your access immediately if you:
a. breach these Terms;
b. abuse staff, coaches, contractors, other participants or community members;
c. harass, bully, threaten or discriminate against any person;
d. share private community content;
e. provide false, incomplete or misleading health information;
f. misuse the app;
g. copy, share, resell or distribute NEUFORM Content;
h. share your login details;
i. make a fraudulent payment;
j. initiate an improper chargeback;
k. engage in unlawful conduct;
l. act in a way that harms NEUFORM's reputation, systems, staff, participants or community; or
m. participate in a way NEUFORM reasonably believes is unsafe for you or for others.
Where it is reasonable to do so, NEUFORM will warn you by email or in-app message and give you a chance to fix the problem before suspending or terminating your access. NEUFORM may act immediately for abuse, harassment, threats, fraud, unlawful conduct, or a risk to safety.
If your access is suspended or terminated because of your breach of these Terms, you are not entitled to a refund, except where the Australian Consumer Law requires one. If NEUFORM ends your participation because the Challenge is unsuitable or outside our scope for you, and not because of your breach, we will refund you under section 9.
30. Chargebacks and Payment Disputes
If you have an issue with your payment or believe you are entitled to a refund, you must contact NEUFORM first at support@neuform.au.
If you initiate a chargeback or payment dispute that NEUFORM reasonably believes is improper, fraudulent or inconsistent with these Terms, NEUFORM may suspend your access while the dispute is investigated.
NEUFORM reserves the right to recover any fees, losses or costs caused by improper or fraudulent payment disputes, where permitted by law.
31. Limitation of Liability
To the maximum extent permitted by law, NEUFORM is not liable for any indirect, incidental, special, consequential or economic loss, including loss of opportunity, loss of enjoyment, loss of data, loss of income, loss of profits, reputational loss or personal dissatisfaction.
To the maximum extent permitted by law, NEUFORM is not liable for loss, injury, illness, reaction, harm or damage caused by:
a. your failure to obtain medical clearance;
b. your failure to disclose accurate information;
c. your failure to follow advice from your own health professionals;
d. your misuse of the Challenge;
e. your failure to check meals, ingredients or recipes;
f. your failure to exercise safely;
g. your use of unsuitable equipment;
h. your failure to stop when experiencing symptoms;
i. your reliance on general educational information as medical advice;
j. a third-party platform or provider, where the problem was outside NEUFORM's reasonable control and NEUFORM could not reasonably have prevented it;
k. app outages or technical issues outside NEUFORM's reasonable control;
l. circumstances outside NEUFORM's reasonable control, including the events in section 33; or
m. your breach of these Terms.
To the maximum extent permitted by law, and except for liability for death or personal injury, liability that cannot be limited under the Australian Consumer Law, or liability caused by NEUFORM's fraud or wilful misconduct, NEUFORM's total liability to you in connection with the Challenge is limited to the amount you paid NEUFORM for the Challenge.
Nothing in this clause limits, excludes or modifies any rights you have under Australian Consumer Law.
32. Indemnity
You agree to compensate NEUFORM, its directors, employees, contractors and coaches for any loss, cost or liability that NEUFORM reasonably incurs because of a claim made by a third party against NEUFORM that arises from:
a. your deliberate or serious breach of these Terms;
b. your community forum posts or other user content;
c. your unlawful conduct; or
d. your sharing, copying or misuse of NEUFORM Content.
This indemnity is reduced to the extent NEUFORM's negligence, breach of law or breach of these Terms contributed to the loss. It does not apply to a claim you bring yourself, and it does not affect your rights under the Australian Consumer Law.
33. Force Majeure
NEUFORM is not liable for delay or failure to perform any obligation where the delay or failure is caused by circumstances outside its reasonable control.
This may include natural disasters, illness, injury, power outages, internet outages, platform outages, cyber incidents, supplier issues, app store issues, payment provider issues, sponsor issues, government restrictions, strikes, pandemics, emergencies or other events outside our reasonable control.
If an event in this section stops NEUFORM from delivering a material part of the Challenge, such as the Weekly Nutrition Evaluation review, for more than 7 days in a row, NEUFORM will tell you and will either extend your access, provide a substitute, or refund the part of the Challenge price that relates to the part you did not receive. This does not affect your rights under the Australian Consumer Law.
34. Changes to These Terms
NEUFORM may update these Terms from time to time. Each version shows its date at the top.
The version you accepted at checkout applies to your purchase. A later version applies to your purchase only if it is required by law, or if it does not reduce your rights or what you receive, or if you agree to it.
If NEUFORM needs to make a change that reduces your rights or what you receive during a Challenge you have already bought, we will tell you by email or in-app notice at least 14 days before it takes effect, and you may cancel and receive a refund of the part of the Challenge you have not received, under section 9.
Nothing in this section removes your rights under the Australian Consumer Law.
35. Privacy
NEUFORM handles personal information in accordance with the Privacy Act 1988 (Cth) and the NEUFORM Privacy Policy, available at join.neuform.au/privacy. The Privacy Policy explains what we collect, why, who we share it with, where it is stored, and how to access, correct or complain.
Some of the information you give us in the Pre-Screen and the Weekly Nutrition Evaluation is health information. We will ask for your separate consent to collect and use it when you complete the Pre-Screen. You can withdraw that consent at any time by emailing support@neuform.au, but if you do, we may not be able to provide your meal plan, targets or Weekly Nutrition Evaluation.
36. Contact
For support, cancellations, refund requests, privacy requests, legal notices or questions about these Terms, contact:
NEUFORM Chontel Pty Ltd trading as NEUFORM ABN 76 625 118 854 Email: support@neuform.au
37. Governing Law
These Terms are governed by the laws of Queensland, Australia.
You and NEUFORM submit to the non-exclusive jurisdiction of the courts of Queensland, Australia. This does not prevent you from bringing a claim in your own country where your local consumer law gives you that right, and it does not affect your rights under the Australian Consumer Law or any other law that applies to you and cannot be excluded.
38. Prizes
If NEUFORM offers a prize or giveaway during the Challenge, separate competition terms apply. They will be published before entries open and will explain how to enter, how the winner is chosen, the prize value, and any countries where you cannot enter. Entry is optional. Nothing in these Terms is a promise of a prize.
Privacy Policy
This Privacy Policy explains how Chontel Pty Ltd trading as NEUFORM, ABN 76 625 118 854, collects, uses, stores and discloses personal information in connection with the NEUFORM 8 Week Challenge.
By purchasing, accessing or participating in the Challenge, you agree to this Privacy Policy.
1. Personal Information We Collect
NEUFORM may collect personal information including:
a. name;
b. email address;
c. account details;
d. payment information;
e. purchase history;
f. age confirmation;
g. height;
h. weight;
i. body measurements;
j. progress photos;
k. food preferences;
l. dietary restrictions;
m. allergies and intolerances;
n. health questionnaire responses;
o. injury information;
p. medical condition information you choose to provide;
q. medication information you choose to provide;
r. pregnancy or breastfeeding information you choose to provide;
s. fitness goals;
t. nutrition goals;
u. training history;
v. check-in answers;
w. food logs;
x. app usage information;
y. community forum posts;
z. in-app chat messages;
aa. support emails;
bb. device and technical information;
cc. analytics information; and
dd. any other information you provide to NEUFORM.
Some information you provide may be sensitive information or health information.
2. How We Collect Information
NEUFORM may collect information when you:
a. purchase the Challenge;
b. create an account;
c. complete onboarding forms;
d. complete health questionnaires;
e. submit check-ins;
f. upload photos;
g. enter weight or measurements;
h. log food or progress;
i. use the app;
j. join the community forum;
k. send in-app messages;
l. email support;
m. attend seminars, webinars or livestreams;
n. participate in prizes or giveaways; or
o. otherwise interact with NEUFORM.
3. Why We Collect Information
NEUFORM may collect, use and process your information to:
a. provide the Challenge;
b. create and adjust meal plans;
c. calculate and adjust calories and macros;
d. provide recipes and training guidance;
e. deliver seminars, webinars and livestreams;
f. provide check-ins;
g. provide in-app chat support;
h. manage your account;
i. process payments;
j. manage refunds and disputes;
k. personalise your experience;
l. monitor progress;
m. provide customer support;
n. operate the community forum;
o. improve the app, Challenge, systems and content;
p. manage safety, suitability and scope;
q. identify higher-risk participants;
r. communicate with you by email and in-app chat;
s. run prizes and giveaways;
t. conduct analytics and reporting;
u. protect NEUFORM's legal rights;
v. comply with legal obligations; and
w. operate and improve NEUFORM's business.
4. Health and Sensitive Information
NEUFORM may collect health information and sensitive information where it is reasonably necessary to provide the Challenge and where you provide that information.
This may include information about injuries, medical conditions, medication use, allergies, intolerances, pregnancy, breastfeeding, eating disorder history, mental health concerns, body weight, measurements, progress photos, goals and check-in responses.
By providing this information, you consent to NEUFORM collecting, using, storing and disclosing it for the purposes described in this Privacy Policy.
If you do not want to provide health or sensitive information, NEUFORM may not be able to provide personalised meal plans, macros, check-ins, adjustments or support.
5. Artificial Intelligence
NEUFORM may use artificial intelligence tools to assist with administration, customer support, content preparation, meal plan creation, meal plan adjustments, check-in review, personalisation, analytics and internal operations.
Information entered into AI-assisted systems may be used to support delivery of the Challenge.
NEUFORM will take reasonable steps to use AI tools responsibly and to avoid unnecessary disclosure of sensitive information where practical.
AI tools are used as support tools only and do not replace professional health, medical, dietetic or psychological advice.
6. Third-Party Providers
NEUFORM may disclose or process information through third-party providers that help us operate the Challenge.
These may include:
a. Stripe for payments;
b. AWS for storage, hosting or infrastructure;
c. OneSignal for push notification systems;
d. ActiveCampaign for email communication;
e. Segment for analytics;
f. RevenueCat for app access or subscription-related systems, if used;
g. Apple App Store and Google Play where relevant;
h. app developers, contractors, support staff and technical providers;
i. dietitians, nutrition professionals, health coaches or fitness coaches assisting with the Challenge; and
j. other service providers reasonably required to operate NEUFORM.
NEUFORM uses Stripe to process payments. When you make a payment, Stripe may collect and process personal information, payment information, transaction information, device information, fraud prevention information and other information required to process, verify and protect payments. NEUFORM does not store your full credit card or debit card details.
Third-party providers may store or process information in Australia or overseas.
By participating in the Challenge, you consent to NEUFORM using third-party providers to process your information for the purposes described in this Privacy Policy.
7. How We Use Your Information for Communication
NEUFORM may contact you by:
a. email; and
b. in-app chat.
We may contact you about Challenge access, support, onboarding, check-ins, meal plans, adjustments, seminars, livestreams, community updates, payment issues, refund requests, important notices, legal notices and service updates.
You are responsible for checking your email and in-app messages regularly during the Challenge.
8. Marketing
NEUFORM may use your contact details to send marketing emails or updates about NEUFORM products, services, challenges, promotions or offers where permitted by law.
You can unsubscribe from marketing emails using the unsubscribe link or by contacting support@neuform.au.
NEUFORM will not use your before and after photos, testimonials, private messages, transformation results, progress updates or personal story in public marketing unless you provide separate written consent.
9. Storage and Security
NEUFORM takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no app, website, email system, cloud system, payment provider, AI tool or internet transmission can be guaranteed to be completely secure.
You are responsible for keeping your login details secure and notifying NEUFORM if you believe your account has been accessed without permission.
10. Access and Correction
You may contact NEUFORM to request access to or correction of your personal information.
To make a request, email support@neuform.au.
NEUFORM may need to verify your identity before responding.
NEUFORM may refuse access or correction where permitted by law.
11. Data Retention
NEUFORM may retain your personal information for as long as reasonably necessary to provide the Challenge, manage records, comply with legal obligations, resolve disputes, protect legal rights, improve services and operate the business.
NEUFORM may retain some information after your Challenge access ends where reasonably necessary for legal, accounting, tax, insurance, dispute, compliance or business record purposes.
12. Disclosure Required by Law
NEUFORM may disclose your personal information if required or permitted by law, including to regulators, courts, law enforcement, professional advisers, insurers, payment providers, dispute bodies or other parties where reasonably necessary.
13. Overseas Disclosure
Some third-party providers used by NEUFORM may store or process information outside Australia.
By using the Challenge, you acknowledge that your information may be processed through systems located in Australia or overseas.
14. Privacy Complaints
If you have a privacy concern or complaint, contact:
NEUFORM Chontel Pty Ltd trading as NEUFORM ABN 76 625 118 854 Email: support@neuform.au
Please include your name, contact details and a clear description of your concern.
NEUFORM will take reasonable steps to review and respond to privacy complaints.
15. Changes to This Privacy Policy
NEUFORM may update this Privacy Policy from time to time.
If changes are material, NEUFORM will take reasonable steps to notify participants by email, in-app notice or another reasonable method.
Your continued use of the Challenge after notice of the updated Privacy Policy means you accept the updated Privacy Policy, subject to your rights under applicable law.