Referral Program Terms

Last updated: 30 September 2026

These terms apply to the Neuform 8-Week Challenge referral program for Cohort 2.0. The program is run by Chontel Pty Ltd trading as NEUFORM (ABN 76 625 118 854). These terms sit alongside the Challenge Terms and Conditions and never reduce your rights under the Australian Consumer Law. All amounts are in Australian dollars (AUD).

1. Who can refer

You can refer friends if you have paid for your own place in the current Challenge and your place has not been refunded, cancelled or removed. Free or complimentary places do not receive a referral code.

Share your link only with people you know. Do not post it as spam or use it in paid advertising.

2. What your friend gets

A friend who uses your referral link or code before paying receives $20 AUD off their Challenge entry. On the payment plan, the discount comes off the first instalment. Referral links and codes can be used until registrations close on Thursday 8 October 2026.

3. What you earn

Your reward depends on how many of your referrals qualify, and is a running total, not an amount per referral:

• 1 qualified referral: $50 in total
• 2 qualified referrals: $125 in total
• 3 qualified referrals: $299 in total
• Each qualified referral after that adds $75.

4. When a referral qualifies

A referral qualifies only when all of the following are true:

• your friend used your link or code before paying, and was not already registered for the current Challenge;
• your friend's payment has cleared in full (on the payment plan, all four instalments have been paid);
• 14 days have passed since your friend's purchase without a refund, cancellation, dispute or chargeback; and
• the referral is not under review or disqualified under section 7.

Until then, it shows as pending on your referral page.

5. How attribution works

• Attribution must happen before or at checkout. A referral cannot be added after a purchase, and a completed purchase cannot be changed or moved to another referrer.
• If your friend uses more than one link or code before paying, the last valid one used before payment counts.
• Each purchase counts toward one referrer only.
• People who are already registered for the current Challenge cannot be referred, and cannot refer each other for it.
• You cannot refer yourself.

6. When and how rewards are paid

Rewards are paid after the Challenge ends on Thursday 3 December 2026, within 30 days of that date. Before paying, we check every referral again, and only referrals that still qualify at that time are paid. We pay the reward by refund to the original payment method you used for your own entry, up to the amount you paid. It will appear on your statement as a refund, but it is a reward and does not affect your place or your rights under the Challenge Terms. Any amount above that is paid by another method we agree with you, such as bank transfer, and we will ask you for the details we need. Rewards are personal to you and cannot be transferred.

7. Reviews, reversals and abuse

We may place a referral under review where we see signs of misuse, for example a shared payment card or a refund and repurchase. Shared households, addresses or devices alone are not treated as misuse.

Neuform reserves the right to withhold, reverse or remove referral rewards where referrals are duplicated, fraudulent, self-referred, retrospectively attributed, refunded, charged back, or deliberately arranged to exploit the referral program.

If a referral is refunded, cancelled, disputed or charged back, it stops counting and your reward is recalculated. If this happens after a reward has been paid, we will contact you to explain before we ask for anything back. We will only ask you to repay a reward where the referral was fraudulent, self-referred or deliberately arranged to exploit the program.

If we place one of your referrals under review or decide it is not eligible because of how the referral was made, we will tell you, and you can ask us to reconsider by emailing support@neuform.au. We will not share your friend's personal or payment details with you.

8. Changes

We may change or end the referral program for future Challenges. Changes will not reduce a reward for referrals that have already qualified.

Questions: support@neuform.au