Privacy Policy

This Privacy Policy explains how Chontel Pty Ltd trading as NEUFORM, ABN 76 625 118 854, collects, uses, stores and discloses personal information in connection with the NEUFORM 8 Week Challenge.

By purchasing, accessing or participating in the Challenge, you agree to this Privacy Policy.

1. Personal Information We Collect

NEUFORM may collect personal information including:

a. name;

b. email address;

c. account details;

d. payment information;

e. purchase history;

f. age confirmation;

g. height;

h. weight;

i. body measurements;

j. progress photos;

k. food preferences;

l. dietary restrictions;

m. allergies and intolerances;

n. health questionnaire responses;

o. injury information;

p. medical condition information you choose to provide;

q. medication information you choose to provide;

r. pregnancy or breastfeeding information you choose to provide;

s. fitness goals;

t. nutrition goals;

u. training history;

v. check-in answers;

w. food logs;

x. app usage information;

y. community forum posts;

z. in-app chat messages;

aa. support emails;

bb. device and technical information;

cc. analytics information; and

dd. any other information you provide to NEUFORM.

Some information you provide may be sensitive information or health information.

2. How We Collect Information

NEUFORM may collect information when you:

a. purchase the Challenge;

b. create an account;

c. complete onboarding forms;

d. complete health questionnaires;

e. submit check-ins;

f. upload photos;

g. enter weight or measurements;

h. log food or progress;

i. use the app;

j. join the community forum;

k. send in-app messages;

l. email support;

m. attend seminars, webinars or livestreams;

n. participate in prizes or giveaways; or

o. otherwise interact with NEUFORM.

3. Why We Collect Information

NEUFORM may collect, use and process your information to:

a. provide the Challenge;

b. create and adjust meal plans;

c. calculate and adjust calories and macros;

d. provide recipes and training guidance;

e. deliver seminars, webinars and livestreams;

f. provide check-ins;

g. provide in-app chat support;

h. manage your account;

i. process payments;

j. manage refunds and disputes;

k. personalise your experience;

l. monitor progress;

m. provide customer support;

n. operate the community forum;

o. improve the app, Challenge, systems and content;

p. manage safety, suitability and scope;

q. identify higher-risk participants;

r. communicate with you by email and in-app chat;

s. run prizes and giveaways;

t. conduct analytics and reporting;

u. protect NEUFORM's legal rights;

v. comply with legal obligations; and

w. operate and improve NEUFORM's business.

4. Health and Sensitive Information

NEUFORM may collect health information and sensitive information where it is reasonably necessary to provide the Challenge and where you provide that information.

This may include information about injuries, medical conditions, medication use, allergies, intolerances, pregnancy, breastfeeding, eating disorder history, mental health concerns, body weight, measurements, progress photos, goals and check-in responses.

By providing this information, you consent to NEUFORM collecting, using, storing and disclosing it for the purposes described in this Privacy Policy.

If you do not want to provide health or sensitive information, NEUFORM may not be able to provide personalised meal plans, macros, check-ins, adjustments or support.

5. Artificial Intelligence

NEUFORM may use artificial intelligence tools to assist with administration, customer support, content preparation, meal plan creation, meal plan adjustments, check-in review, personalisation, analytics and internal operations.

Information entered into AI-assisted systems may be used to support delivery of the Challenge.

NEUFORM will take reasonable steps to use AI tools responsibly and to avoid unnecessary disclosure of sensitive information where practical.

AI tools are used as support tools only and do not replace professional health, medical, dietetic or psychological advice.

6. Third-Party Providers

NEUFORM may disclose or process information through third-party providers that help us operate the Challenge.

These may include:

a. Stripe for payments;

b. AWS for storage, hosting or infrastructure;

c. OneSignal for push notification systems;

d. ActiveCampaign for email communication;

e. Segment for analytics;

f. RevenueCat for app access or subscription-related systems, if used;

g. Apple App Store and Google Play where relevant;

h. app developers, contractors, support staff and technical providers;

i. dietitians, nutrition professionals, health coaches or fitness coaches assisting with the Challenge; and

j. other service providers reasonably required to operate NEUFORM.

NEUFORM uses Stripe to process payments. When you make a payment, Stripe may collect and process personal information, payment information, transaction information, device information, fraud prevention information and other information required to process, verify and protect payments. NEUFORM does not store your full credit card or debit card details.

Third-party providers may store or process information in Australia or overseas.

By participating in the Challenge, you consent to NEUFORM using third-party providers to process your information for the purposes described in this Privacy Policy.

7. How We Use Your Information for Communication

NEUFORM may contact you by:

a. email; and

b. in-app chat.

We may contact you about Challenge access, support, onboarding, check-ins, meal plans, adjustments, seminars, livestreams, community updates, payment issues, refund requests, important notices, legal notices and service updates.

You are responsible for checking your email and in-app messages regularly during the Challenge.

8. Marketing

NEUFORM may use your contact details to send marketing emails or updates about NEUFORM products, services, challenges, promotions or offers where permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link or by contacting support@neuform.au.

NEUFORM will not use your before and after photos, testimonials, private messages, transformation results, progress updates or personal story in public marketing unless you provide separate written consent.

9. Storage and Security

NEUFORM takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no app, website, email system, cloud system, payment provider, AI tool or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping your login details secure and notifying NEUFORM if you believe your account has been accessed without permission.

10. Access and Correction

You may contact NEUFORM to request access to or correction of your personal information.

To make a request, email support@neuform.au.

NEUFORM may need to verify your identity before responding.

NEUFORM may refuse access or correction where permitted by law.

11. Data Retention

NEUFORM may retain your personal information for as long as reasonably necessary to provide the Challenge, manage records, comply with legal obligations, resolve disputes, protect legal rights, improve services and operate the business.

NEUFORM may retain some information after your Challenge access ends where reasonably necessary for legal, accounting, tax, insurance, dispute, compliance or business record purposes.

12. Disclosure Required by Law

NEUFORM may disclose your personal information if required or permitted by law, including to regulators, courts, law enforcement, professional advisers, insurers, payment providers, dispute bodies or other parties where reasonably necessary.

13. Overseas Disclosure

Some third-party providers used by NEUFORM may store or process information outside Australia.

By using the Challenge, you acknowledge that your information may be processed through systems located in Australia or overseas.

14. Privacy Complaints

If you have a privacy concern or complaint, contact:

NEUFORM Chontel Pty Ltd trading as NEUFORM ABN 76 625 118 854 Email: support@neuform.au

Please include your name, contact details and a clear description of your concern.

NEUFORM will take reasonable steps to review and respond to privacy complaints.

15. Changes to This Privacy Policy

NEUFORM may update this Privacy Policy from time to time.

If changes are material, NEUFORM will take reasonable steps to notify participants by email, in-app notice or another reasonable method.

Your continued use of the Challenge after notice of the updated Privacy Policy means you accept the updated Privacy Policy, subject to your rights under applicable law.